Websites have been a key aspect of digital strategy for many years now and despite the growth of social media, a well-designed website is still one of the most important aspects to ensuring success in the online space. If you’re skeptical as to how important a good website really is, read on to discover 10 reasons why your website is imperative for a successful strategy.
Your website helps you to…
1- Create a Good First Impression
Never underestimate the power of a good first impression. Your website is often the first touchpoint your customers have with your business, so a professional design and ease of use helps to ensure that it is not their last. Ensure that your website exemplifies your value with an appealing design, quick load times and strong branding so that they regard your business and offerings highly.
2- Establish your Credibility
A quality website design also enhances the legitimacy of your business. After all, anyone can create a website on a certain topic, so ensuring that your website is built in a professional manner, highlighting your work, key values and how to contact you is essential to building trust with potential clients from the get-go. This initial trust is critical to establishing a strong dialogue between you and your customers, ultimately resulting in improved sales over time.
3- Create Consistency
Your website is the perfect opportunity to make sure that your branding is consistent. This includes graphics, photos and even tone of voice within website copy. A consistent brand further builds on the credibility you have established with a well-designed website and makes your brand recognizable across different online platforms, including social media posts and paid ads.
4- Share Key Information with Customers
Your website is essentially a hub for information for your customers and should be a one-stop-shop for customers to come and learn about what you do as an organization and the value that you offer to your clients. This makes decision making easy for potential clients as they are able to assess whether your solutions are right for them. By clearly outlining what it is that you do and your key values, you are more likely to attract your target market for whom your services are specialized and grow your business.
5- Simplify Interaction with Your Business
A good website can also make it easier for customers to take action and further engage with your business. Website design nowadays incorporates data capturing forms and contact information, so that your customers know what their next steps are when they wish to engage with your offerings. The easier it is to get into contact with you or purchase your services, the less friction there is for sales, meaning that ease of contact should be a priority when designing your website.
6- Host All of Your Resources
As a home page for your business, your website can also host important resources. Blogs, podcasts and thought pieces can all be included within your website, further establishing your credibility in the market. Other important resources that should be included in your website are testimonials and case studies, which can be referenced by customers who want to know more about the nature of your offering or the level of satisfaction amongst past customers. Whatever the purpose of your resources, having them easily accessible within your website is a must to encourage potential clients to engage with them.
7- Make Your Business Easier to Find
Search Engine Optimisation is a necessary part of any digital strategy. By making your business as easy to find in search results as possible, you can reach more customers and grow your business. The role of your website is therefore critical. Incorporating keywords throughout your site and hosting SEO improving content are some of the steps to creating a SEO optimized site.
8- Improve your Following
Your website can also help bolster the growth of your social media channels. Including links to your social media platforms is a must for your website. This means that if customers are interested in your business but haven’t contacted you yet, they are able to follow your accounts on relevant platforms, allowing you to expand your reach amongst potential clients and encourage long term growth.
9- Streamline Lead Generation
Websites are the ideal place to include forms that can assist you with generating leads. Through these forms, you can construct databases of potential clients you can reach out to who have shown an interest in your offerings or resources. This assists with your CRM activities and is a set and forget the way of having a stream of potential clients filtering through your sales department.
10- Improves Customer Service
Finally, your website essentially provides self-service customer support to your clients. By having information about your work, contact details and services, clients are able to easily get information about your company and answer any questions they may have. To further enhance customer support, chatbots can be incorporated into your website to instantaneously answer questions or point them in the direction of appropriate resources. Even if it seems like a simple step, readily accessible contact details and additional information improves transparency and makes it easier for clients to work with you, further building trust and loyalty amongst your client base.
There are so many reasons why a website is critical to your digital strategy. By establishing an appealing, easy to navigate and information-rich website, you can improve trust between you and your potential clients. Additionally, ease of access to information empowers your clients to understand which of your offerings is most tailored to them, allowing you to best help them. All of these reasons highlighted contribute to higher levels of client satisfaction and greater lead generation potential, ultimately helping your business grow.
If you’re looking for assistance with developing a website and some of the more complicated aspects including SEO and embedding forms, Robotic Marketer’s marketing strategy workshops can assist you in building a website that will help grow your business.
A website is an essential component for any operating business, especially for a small business. Now more than ever, it is necessary for business owners to ask key questions such as, “where are my customers found?” “where is my competition engaging with my target audience?”.
The answer is easy, they are all online.
Therefore, it is only natural that you need to adapt. Whether you need it to establish your brand by raising awareness and engagement as an online presence or to create a steady flow of online traffic which could bring potential customers to your brand. Nonetheless, a website is a necessity.
Here are the five reasons why small businesses need a website:
Credibility and legitimacy are interconnected with a website
In contemporary times, where the internet reigns supreme, there is an expectation that all businesses, whether big or small have a website. If at times you’ve come across a business that does not possess a website, the chances are you would most likely not associate with the business.
According to HubSpot, website launch and integration generates, on average, over 470,000 website visitors, 1,800 leads, and 300 new customers per month, for different organizations ranging in different sizes.
Overall, a website allows the capability to develop the brand from an online perspective, establishing legitimacy and appealing to possible customers.
Enhanced accessibility and global outreach
As the online landscape continues to expand, so will the variety of different electronic devices and online channels.
As of 2020, mobile devices and tablets, generated about half of all website traffic globally. As a small business with a readied website, this allows you to reach an assortment of customers and prospects than ever before.
Furthermore, 51% of consumers make use of websites to evaluate and gage online purchases through the employment of mobile devices. “The sky’s the limit” is the best description on why small businesses need to utilize a website.
The attraction of potential customers online
As a small business, you are always trying to appeal to potential customers.
Possibly you have been applying traditional marketing practices such as television & radio advertising and print promotion activities to gather new customers.
Nowadays, they are deemed to be inefficient and expensive for small businesses. Transitioning to an online focus, allows for a small business to find customers in a new way.
For the most part, your customers expect your business to have a digital presence. Individuals, groups and organizations are seeking and researching the value of your brand and more notably from whom to buy online.
If you do not have an online presence, especially through a website, you will be left behind.
- Access to data, feedback and response
Collecting data, feedback, and customer responsiveness can be difficult to gain if you do not have a website to direct those data forms which could help improve and enrich your small business.
Furthermore, a website can be considerably supportive, with a built-in online chat bar. This allows the customer to communicate while they are on your website instantly.
Also, a webpage dedicated for Frequently Asked Questions (FAQ) on your website, allows you to receive and answer feedback responses which fosters relationships with customers.
Exhibiting your products and services to the online world
A website is the best way to highlight your products and services online. This offers an opportunity for your small business to show why customers should buy from you.
Look at this process as a narrative; emphasizing on how your small business supports the community, in turn fostering relationships and resolving challenges. The crucial component for a website is to be engaging and personalization.
If you are still conflicted in utilizing a website, I hope the reasons presented above can provide a solution to your online presence predicament. But most importantly, the website must represent the brand itself. It must represent the values of your small business.