By now you have must have heard the news? Well if you haven’t, yes robots and artificial intelligence are taking over every aspect of our lives including our workspaces. But the real questions are, is it for the better or for the worse?
The increased utilisation, integration and implementation of technology into our daily work lives is making us more efficient and productive. With recent studies suggesting that artificial intelligence could bring efficiency and productivity in our jobs up to a new and exciting level. If businesses don’t begin to use artificial intelligence in aspects of their projects and tasks, they will simply be left behind.
Automation of customer interactions
A human dealing with customers will soon be a thing of the past with the implementation of artificial intelligence in businesses. Artificial intelligence allows these interactive processes to become automated along a multi-channel approach, including email, social media and your website. This will enable a unified and consistently high quality of interactions with customers. This technology will decrease businesses evident labor costs and reduce time used to deal with customers. With this added extra availability of time for businesses, they will be able to focus their attention on more important and pressing issues, increasing the overall functionality and experience of products and services.
Enhances your research processes
Imagine a world, where you could gather an abundance of research at the tips of your fingers in a matter of seconds. Well that will soon be a reality, as artificial intelligence has the ability to greatly assist businesses in gathering and sourcing secondary data in a short period of time. This access to resources and data will enable you to make informed business and marketing decisions to further target your markets. In our day and age, a business with access to data, is a business with the greatest competitive edge.
Hiring your next recruit
When it comes to recruiting the last thing most employees want to be doing is sitting at your desk all day trying to find the perfect employee for your advertised job position. The integration of artificial intelligence into your HR departments, will change the way you do business for the better. As this technology has the ability to sift through applicants and find the most appropriate that matches the desired criteria. As mentioned previously, Artificial Intelligence will continuously save us time enabling us to spend our time elsewhere, and ultimately helping us to do our job better.
Some fear that as AI improves it will supplant workers, in turn creating ever-growing unemployment as humans become unable to compete economically with machines. But, on the contrary, AI can be seen as the greatest job engine the world has ever seen!Read more
What do you think about AI? Exciting technology? Frightening? Or both?Read more