Contact Center Marketing: How Contact Centers Are Utilizing Marketing Strategy
Contact centers play an essential role in customer service and satisfaction. However, their function has expanded beyond merely handling calls; they are now an important aspect to a company’s marketing strategy. Contact centers can improve their customer engagement, build brand loyalty and ...
Is There A Digital Dashboard For Marketing Strategy?
A digital dashboard is a visual representation of marketing statistics such as data metrics, data points and KPI’s. It helps improve aspects such as turning data into business value by showing only the most important data points and better leverage statistics in order to improve business ...
Why Now Is The Best Time To Re-evaluate Your Marketing Approach
Amidst the most unpredictable times of our generation, being able to adapt and adjust is now more important than ever. Focusing your attention on re-evaluating your marketing approach will provide you with the critical direction you need to stay competitive.
The ‘Why’ Behind Marketing Strategies: Don’t Just ‘See What Sticks’
An old method (I might even say an archaic way) to see if spaghetti is done boiling was to throw a single noodle strand at a wall. If it stuck, it was done boiling and ready to eat. SMBs are trying the same thing with their approach to strategic marketing, only they are forgetting one […]
