If you’re into makeup or the beauty industry, you will be familiar with the substantial success of the makeup brand Charlotte Tilbury in recent years. Despite the company being present for a few years, it’s only recently the company has gained traction and skyrocketed into the spotlight. Due to social media platforms such as Tik Tok and Instagram coupled with celebrities such as Madison Beer and Phoebe Dynevor endorsing this product, the company is now the talk of the town. This is a notable example of how positive customer testimonials have an impact on a business and its success.
Highlighting customer statements and focusing on how satisfied a customer is can have a positive impact on brand reputation and the overall success of a business. When organisations spotlight the positive comments and opinions of an individual customer, it inclines other potential customers to be invested in the business. This impacts their purchasing behaviour and prompts them to consider buying from the company. To support this sentiment, it was found that 88% of people trust online reviews written by other consumers in comparison to recommendations from their own personal contacts. Therefore, by utilising testimonials in marketing, customers are motivated to purchase from the business. Read more