For many the thought of their work activities being monitored might make them a bit uneasy, but that is the direction AI is headed. Artificial intelligence allows robots and technological systems to gather information, analyse outcomes, and produce final work and projects to you in record time. However, if that isn’t enough for you AI is now being used to oversee employee activity. Now before you go and rethink your last Google search or email take a look at how and why AI is being used for this type of monitoring.
More than 22 percent of organisations from all over the world are gathering data on their employees’ activities at work, according to a survey conducted in late 2018 by Gartner. The data being collected came from employee emails, searches, and any activity that involves the website. The advancements in technology have also led systems such as facial recognition to have the ability to monitor employee mood and emotions at work. Does this seem all a little bit to close for comfort? We want to know your thoughts!
On another note, the data gathered by AI is said to improve worker productivity, accountability, and even compare the efficiency of different products. According to raconteur.net, “…74 percent of business leaders say it will help unlock the full potential of their people.” But at what cost will this productivity increase come with?
AI surveillance in the workplace has created a large concern amongst a vast majority of employees. This concern has been created due to the use of the data collected. It has employees left thinking, will the information collected be used to set unfair targets, over-scrutinise work, or micromanage? If companies misuse data in a way that diminishes trust they risk losing revenue growth and the dissatisfaction of their employees.
On the other hand, if the data collected is used properly it can build trust between employees and individuals in higher positions, as well as motivating workers and boosting productivity. This monitoring process can help to hold staff accountable to their work and keep them on track.
As AI continues to grow and prosper, one thing is for sure that this technology will begin to impact every aspect of our lives, including our workspaces. Is it for the better or the worse? Well, that is something we will just have to find out for ourselves.