The antiquated idea that automation will someday replace the human worker has long since been replaced by the realization that automation will not replace but rather enhance the employee experience. Fear of automation has transformed into demand. Because we now know, automation isn’t coming for our jobs – it’s helping us to do our jobs — more easily, more quickly, and more effectively than ever before.
Nowhere is this more apparent than customer support. Today, we know that creating the best customer experience possible goes well beyond simply the interaction between a customer and a support agent.