The Social Media Rule of Thirds and 3 Best Practices for Social Media Management

Source: Orbit Media Studios

If you’re using social media as a dumping ground for links, you’re doing it wrong. There’s more to social media than promoting your content.

You’re missing out on the more social side of social media, like building your network and making friends. And your accounts won’t be much fun to follow.

There are three types of social posts. And blending them together is part of social media best practices. Here’s a breakdown of the “Social Media Rule of Thirds.”

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Source: Orbit Media Studios

Ensuring Optimum Customer Experience: Why Automation is the Key

Source: Business2Community

The antiquated idea that automation will someday replace the human worker has long since been replaced by the realization that automation will not replace but rather enhance the employee experience. Fear of automation has transformed into demand. Because we now know, automation isn’t coming for our jobs – it’s helping us to do our jobs — more easily, more quickly, and more effectively than ever before.

Nowhere is this more apparent than customer support. Today, we know that creating the best customer experience possible goes well beyond simply the interaction between a customer and a support agent.

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Source: Business2Community